FAQ's

Frequently Asked Questions

How often do you clean?

You can have your windows cleaned at any frequency you wish. We have found that cleaning windows approximately every month maintains them at their best. Should you wish to have them cleaned less frequently there will be a slightly higher charge – because they will get dirtier and so they take longer to clean.

What will it cost me?

Another one of the frequently asked questions is obviously about how much it will cost to have a job done. Every house or premises is different. Without seeing your property it is difficult to be certain but you will have a ball park figure to work with. Larger and commercial jobs are negotiated during a site visit.
For a rough guide take a look at our Prices page.

In addition we provide a 100% guarantee of satisfaction. If you are unhappy with a clean we will return and do the job again for free, as long as it is not due to circumstances beyond our control or access problems.

How do we pay you?

Most customers pay with cash. We do take cheques. Should you be out when we clean your windows we will leave you a slip with the price on it and the evening we will come to collect. If this evening is inconvenient we ask you to contact us with another time. You can either contact us through the website or Call us at 07932740295.

Can you clean at specified times?

We will do our best to accommodate when possible. Please remember that to keep our prices down we must clean in the most logical and economical route. If we do not manage to get to you it is usually do to the weather being against us. Because of this we may be cleaning during any daylight hours and 7 days a week to ensure all customers are visited.

Can you clean in any weather?

We can clean in all conditions except torrential rain and very high winds. The rain has little effect on the cleaning because it does not stop us getting the windows clean. It might rain as soon as we have left but your windows and frames will still be clean. Any pure water left on your windows will actually dilute the rain water and stop it leaving marks. In previous years in industrial areas like the West Midlands, when the air was full of smoke and dust, the rain may well have resulted in dirty windows. Since the Clean Air Act however this no longer the case – but the ‘old wives tale’ lives on. Most of the problem arises because of window cleaners who don't want to get wet themselves. In America it is usual for window cleaners to work in the rain. For a fuller explanation read our article on Does rain stop cleaning windows.

Even in the winter we can clean. Cleaning after snow is always important as snow attracts dirt especially to sills and frames.

How do you gain access to the rear of my home?

We will discuss this on an individual basis when we take on a job. It is not always necessary for you to be in if we have permission to access the rear of the premises. If you are not in we leave a note in any case to tell you we have been and what we have done.

Hard to reach windows?

Another of our frequently asked questions is about difficult to reach windows. Some owners says a window hasn't been cleaned for years because it is hard to reach. Loft conversions, windows above conservatories and three story houses all present problems for the traditional window cleaner. By using the Reach and Wash system we can reach these windows without the need for ladders using water fed brushes on extendable carbon fibre poles. We can clean your windows without the risk of damage to gutters and roofs from leaning ladders.

Can you clean conservatories as well?

Yes, we specialise in this. Conservatory cleans are often included in customers’ regular cleans. We also clean conservatories on a one off basis which we are happy to quote for separately. We can clean any and all your exterior uPVC. Ask us for a quote.

Why do you leave my windows wet after cleaning, the previous window cleaner always dried them?

Our advanced cleaning system uses only pure water. This de-inonised water does not carry a static charge. This means it does not stick to the glass like normal water would and simply runs off. There is no need to dry the windows off because the water remaining will dry without leaving detergent marks. Neither are there any salts or mineral in our water to leave any residue. Because we do not need to wipe windows down we can clean your windows slightly quicker and so quote a better price.

There seems to be a lot of water used. Will the cleaning solution damage my garden and property?

The Reach and Wash system only uses pure water, therefore there are no chemicals and it is 100% environmentally safe.

Do you need water or electricity from my home?

No we do not need electricity or water from your home because our vehicles are completely self contained. They carry all the pure water and power required to do the job at your home.

What happens if I move?

We will be pleased to continue cleaning the windows at your new home if you remain in our area. If we do not cover the area you have moved to we will be sad to see you go and hope your new window cleaner is able to provide you with a service as good as you have become used to.

Can I cancel my cleaning contract?

Yes you can. We ask you to give us at least 48 hours notice.You can either contact us using the Contact Us on the website or give us a call.

Mobile users Click Here To Call 0793 274 0295

Useful Documents and Information

We have a number of useful documents downloadable from the website.Follow the link

Does rain stop window cleaning?

Rain stops play - but should it stop window cleaning?

This is a commonly held belief that you should not clean windows when it rains. This is because people think ‘the rain will just make them dirty again'. Is this really a fact?

The simple answer is 'no'. We agree; in parts of Europe and the UK many people avoid having their windows washed when it rains. However it is normal practice in America for window cleaners to work in all weather except storms and high winds. So is there a good reason for the differences in practice?

Windows need cleaning because they are dirty; not because they get wet. When chimneys were belching out smoke it probably made sense. This is because the rain drops would pick up dirt and smoke particles from the air. However since the Clean Air Act came in, that situation has changed. Nowadays the three major causes of dirty windows are dust, pollen and droppings. If these are present on the window glass when it rains, the residue in the rain attaches itself to the dirt and can often make the windows look worse. When the windows is clean the rain will simply runs off and the glass continues to remain clean.

Reliable window cleaners are there for you all your round

When the fine weather comes you can see all sorts of so called 'window cleaners' 'popping out of the woodwork'. These are the amateurs and cowboys. Beware of them, they often do a poor job and take risks. They are part of the reason why the myth about cleaning windows in the rain has sprung up because these fair weather cleaners just don’t want to get wet.

So rain does not stop window cleaning and so it should not stop you. You can have your windows washed with pure water in all but the most torrential rain with excellent results. Indeed for some jobs we actually prefer it to have rained. a bit.

Not having your windows washed in wet weather, especially during the winter months makes the world a duller place. Dirty windows look bad and stop the limited amount of sunlight getting into your home. No wonder people often feel depressed in the winter having look out of their grubby windows.

Click To Call 07932740295 - we work all year round and in all weathers.

Safety Tips

Here are some safety tips from West Midlands Window Cleaning Services. We recognise the importance of Health and Safety at work and so have a first aid provider for every one of our vans.

Our greatest asset is our staff and our priority is to protect their well being as well as that of our customers and the general public.

We are enrolled with the Health and Safety Executive. The HSE sends out regular advice and guidance on safety issues which include:

Latest work at height news
Initiatives and events run by HSE and our partners
Future HSE plans involving work at height
Supporting guidance and tips

Your Safety Drill before any work

Remember each job must be risk assessed prior to its commencement. Accidents happen when complacency steps in.

Precautionary Safety Tips

Properly assess the job to determine what equipment should be used. People often use ladders for tasks where it would safer and quicker with equipment such as a cherry picker or a scaffold. Only use ladders for low risk, short duration tasks or where the existing features of the site cannot be altered.
If you must use a ladder, make sure it is secure and cannot slip. Tie it at the top, have someone hold it at the base, so that it is secure. Alternatively use a suitable stability device to prevent it from slipping. If the ladder is more than 5 m long, a person at the base is unlikely to be able to stop it from slipping.
Place the ladder on a firm, stable surface which is of suitable strength to keep the rungs horizontal.
Consider using attachments such as an adjustable ladder leveller, or a 'stand' spreader bar.
Set the ladder at the correct angle. Ladders are best at an angle of out one measure for every four up (75 degrees).
Use a ladder of the correct length. Don't work from the top three rungs of the ladder. Make sure the ladder protrudes sufficiently above the place of landing to which it provides access - three rungs or 1 m should be enough.
Check the ladder for defects. Make sure that it is only used by people who knows how to use it correctly.