Frequently Asked Questions

Popular frequently asked questions

Here are some of the frequently asked questions about our services.

If you can think of anymore we will happily try to answer them.

How often do you clean?

You can have your windows cleaned at any frequency you wish. We have found that cleaning windows approximately every month maintains them at their best. Should you wish to have them cleaned less frequently there will be a slightly higher charge – because they will get dirtier and so they take longer to clean.

What will it cost me?

Another one of the frequently asked questions is obviously about how much it will cost to have a job done. Every house or premises is different. Without seeing your property it is difficult to be certain but you will have a ball park figure to work with. Larger and commercial jobs are negotiated during a site visit.
For a rough guide take a look at our Prices page.

In addition we provide a 100% guarantee of satisfaction. If you are unhappy with a clean we will return and do the job again for free, as long as it is not due to circumstances beyond our control or access problems.

How do we pay you?

Most customers pay with cash. We do take cheques. Should you be out when we clean your windows we will leave you a slip with the price on it and the evening we will come to collect. If this evening is inconvenient we ask you to contact us with another time. You can either contact us through the website or Call us at 07932740295.

Can you clean at specified times?

We will do our best to accommodate when possible. Please remember that to keep our prices down we must clean in the most logical and economical route. If we do not manage to get to you it is usually do to the weather being against us. Because of this we may be cleaning during any daylight hours and  7 days a week to ensure all customers are visited.

Can you clean in any weather?

We can clean in all conditions except torrential rain and very high winds. The rain has little effect on the cleaning because it does not stop us getting the windows clean. It might rain as soon as we have left but your windows and frames will still be clean. Any pure water left on your windows will actually dilute the rain water and stop it leaving marks. In previous years in industrial areas like the West Midlands, when the air was full of smoke and dust, the rain may well have resulted in dirty windows. Since the Clean Air Act however this no longer the case – but the ‘old wives tale’ lives on. Most of the problem arises because of window cleaners who don't want to get wet themselves. In America it is usual for window cleaners to work in the rain. For a fuller explanation read our article on Does rain stop cleaning windows.

Even in the winter we can clean. Cleaning after snow is always important as snow attracts dirt especially to sills and frames.

How do you gain access to the rear of my home?

We will discuss this on an individual basis when we take on a job. It is not always necessary for you to be in if we have permission to access the rear of the premises. If you are not in we leave a note in any case to tell you we have been and what we have done.

Hard to reach windows?

Another of our frequently asked questions is about difficult to reach windows. Some owners says a window hasn't been cleaned for years because it is hard to reach. Loft conversions, windows above conservatories and three story houses all present problems for the traditional window cleaner. By using the Reach and Wash system we can reach these windows without the need for ladders using water fed brushes on extendable carbon fibre poles. We can clean your windows without the risk of damage to gutters and roofs from leaning ladders.

Can you clean conservatories as well?

Yes, we specialise in this. Conservatory cleans are often included in customers’ regular cleans. We also clean conservatories on a one off basis which we are happy to quote for separately. We can clean any and all your exterior uPVC. Ask us for a quote.

Why do you leave my windows wet after cleaning, the previous window cleaner always dried them?

Our advanced cleaning system uses only pure water. This de-inonised water does not carry a static charge. This means it does not stick to the glass like normal water would and simply runs off. There is no need to dry the windows off because the water remaining will dry without leaving detergent marks. Neither are there any salts or mineral in our water to leave any residue. Because we do not need to wipe windows down we can clean your windows slightly quicker and so quote a better price.

There seems to be a lot of water used. Will the cleaning solution damage my garden and property?

The Reach and Wash system only uses pure water, therefore there are no chemicals and it is 100% environmentally safe.

Do you need water or electricity from my home?

No we do not need electricity or water from your home because our vehicles are completely self contained. They carry all the pure water and power required to do the job at your home.

What happens if I move?

We will be pleased to continue cleaning the windows at your new home if you remain in our area. If we do not cover the area you have moved to we will be sad to see you go and hope your new window cleaner is able to provide you with a service as good as you have become used to.

Can I cancel my cleaning contract?

Yes you can. We ask you to give us at least 48 hours notice.You can either contact us using the Contact Us on the website or give us a call.

Mobile users Click Here To Call 0793 274 0295

Useful Documents and Information

We have a number of useful documents downloadable from the website.Follow the link